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Resolved (Windows) Game crashes when attempting to connect to a channel

Discussion in 'Technical Issues' started by Jahsus, Nov 20, 2017.

  1. Jahsus
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    Jahsus Blue Snail

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    Nov 20, 2017
    Male
    3:32 AM
    Freze
    Warrior
    47
    My client crashes when I attempt to get on any channel (I don't even make it to the character select screen). I then get error -2147287038 (Unknown error 0x80030002). I have updated to my client to the most recent one, and I have tried reinstalling. Any known fixes?
     
  2. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    9:32 AM
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    Can I see the full window of the error?
     
  3. OP
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    Jahsus
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    Jahsus Blue Snail

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    Nov 20, 2017
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    Here ya go
     

    Attached Files:

  4. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    9:32 AM
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    This one is interesting. Before I am attempting to debug your account can you please completely delete your Legends folder and re-install using the current full version on site? If that doesn't work out I'll attempt to log into your account and see if I crash as well.
     
  5. OP
    OP
    Jahsus
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    Jahsus Blue Snail

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    Yeah Ill go ahead and start doing that now. Ill make another post when I am done.
     
  6. OP
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    Jahsus
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    Jahsus Blue Snail

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    Nov 20, 2017
    Male
    3:32 AM
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    Warrior
    47
    Hmmm it seems that reinstalling after deleting the folder gets rid of the error. Thanks for the help!
     
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