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Resolved (Macintosh) Game "Not Responding" mid Zakum run

Discussion in 'Technical Issues' started by butters897, May 21, 2018.

  1. butters897
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    butters897 Blue Snail

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    May 21, 2018
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    1:53 PM
    yodamaster93
    Ranger
    Hi everyone,

    I'm having an unfortunate and frustrating experience. My client works perfectly 99.9% of the time, however I have tried 3 times so far to do a zakum run. Each time I make it as far as the 2nd health bar of the body and the game freezes and shows as "not responding" in the task manager. My computers specs are listed below! Please help, I would like to complete a Zak run once in my life! I've tried reinstalling the game, using the lowest possible in-game graphics settings.

    Macbook Pro 15"
    2.6Ghz Intel Core i7
    16GB 1600 MHz DDR3
    Intel HD Graphics 4000 1536 MB

    Thanks in advance!!
     
  2. Hyoon
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    Hyoon Zakum Retired Staff

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    2:53 PM
    Have you tried lowering your graphics?
     
  3. OP
    OP
    butters897
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    butters897 Blue Snail

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    May 21, 2018
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    1:53 PM
    yodamaster93
    Ranger
    Thanks for replying! I have done all options Reinstalled game. Used lowest in-game graphics settings. Used windowed and full-screen mode. And this only happens in Zakum (at least so far). Not sure what I can do.
     
  4. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    8:53 PM
    Moderator Post
    Can you please contact NiseNise ? We have a prototype client for MAC users that should fix crashing, so you sound like a good tester for that too.
     
  5. Nise
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    Nise Supervisor Staff Member Supervisor Game Moderator

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    NoraONE
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    Sweetdreams
    Drop me a message on Discord #6893 and I'll send you the link for it ^^
     
  6. Jaina
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    Jaina Mixed Golem

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    Jun 29, 2017
    2:53 PM
    Jaina/Alleria/Keyes
    I/L Arch Mage
    Crowns
    I've been having some issues with regards to my Mac client as well - just that my problems mainly revolves around gpq rather than Zak (am also currently playtesting NiseNise's build with no significant issues thus far - thanks :D). But could i check; does your screen go blank or does it just freeze?
     
  7. OP
    OP
    butters897
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    butters897 Blue Snail

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    May 21, 2018
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    1:53 PM
    yodamaster93
    Ranger
    My mac client freezes (with all visuals just stuck in place) and I have to force quit it. If my game is in full screen, Im unable to Alt-Tab out so I have to restart my computer. If i'm playing in windowed mode I can force quit.
     
  8. Diziple
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    Diziple Pac Pinky

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    Jun 23, 2017
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    2:53 AM
    HappyGuY
    Dragon Knight
    70
    None
    Trying gfx-ing until Nise Mac client is available
     
  9. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Contact him if you want attempt the client. The more testers the better.
     
  10. Diziple
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    Diziple Pac Pinky

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    HappyGuY
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    Noted. I will download the new Mac version that was released. High hopes on it
     
  11. Nise
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    Nise Supervisor Staff Member Supervisor Game Moderator

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    NoraONE
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    Sweetdreams
    I'm going to be releasing a Rev2 version of the Mac version very soon, so if you can you should hold off on downloading it for now!
     
    • Great Work Great Work x 1
  12. Wladas
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    Wladas Blue Snail

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    Jun 15, 2018
    3:53 PM
    Wladas
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    Hello. I had the same problem today! I died by lag 2 times in Zakum Run. (i have the last client)
    What can i do?
     
  13. Jaina
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    Jaina Mixed Golem

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    Jaina/Alleria/Keyes
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    Crowns
    Was it during the initial stages of Zakum? If it was, you can try reducing the quality of your game under System Options > Picture Quality (set it to low)
     
  14. Wladas
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    Wladas Blue Snail

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    Wladas
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    Hello! First time in the initial stage (in the arms), so i set to low and i had disconnect in the second body stage.
     
  15. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Do you use MAC or Windows?
     
    • Informative Informative x 1
  16. Nise
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    Nise Supervisor Staff Member Supervisor Game Moderator

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    Can you tell me what kind of disconnect? Does your screen freeze entirely and jusut goes unresponsive? Does your screen go black and the game closes itself? Or do you return back to the login screen?
     
  17. Wladas
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    Wladas Blue Snail

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    Wladas
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    I use mac. the first time that disconnected, my screen freezes with the skills effects and back to login screen. The second time just back to the city after i died.
     
  18. Nise
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    Nise Supervisor Staff Member Supervisor Game Moderator

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    Sweetdreams
    Can you tell me more about your specs for the Mac? Which year its from, etc etc?

    If you're being kicked to the login screen it means you were lagging and the system thouught you weren't moving so it kicked you out. As for the city part, that's well... dying :p
     
  19. James M
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    James M Mixed Golem

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    1:53 PM
    GosuDesu
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    TreeHouse
    Happened to me too tonight, 2nd body half hp. Client just turned black, but I wasn't getting a "Not-Responding" message
     
  20. Diziple
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    Diziple Pac Pinky

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    HappyGuY
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    I believe this is an issue with your connection.
     

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