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Response Time

Discussion in 'Help & Advice' started by Nath1, Apr 13, 2020.

  1. Nath1
    Offline

    Nath1 Slime

    23
    1
    15
    Apr 12, 2020
    Male
    Israel
    10:30 AM
    GoodBishop
    Cleric
    30
    Actually I was curious to know about the response time which is usually for hearing a response to support issues.
    Particularly, ban appeals. Basically, I made a ban appeal thread and waited patiently but no one had replied to it. Could it be possibly there are certain times or wait times required?
    I'm sorry I'm posting about this here, but I assumed this is the best section for that.
    Anyone else can also say how long they had waited for a response, when they made a support thread and needed one of the staff members to get back with you about something?
    Thank you
     
  2. Heartiess
    Online

    Heartiess Guest

    8:30 AM
    Depends what you get banned for. Some things have to be investigated
     
  3. OP
    OP
    Nath1
    Offline

    Nath1 Slime

    23
    1
    15
    Apr 12, 2020
    Male
    Israel
    10:30 AM
    GoodBishop
    Cleric
    30
    Well, I assumed they're doing some kind of investigation as you say, because its been some time since I posted it, and no one from the Staff replied yet.
    Do you have an idea about how long their investigation takes before they respond?
     
  4. Midnight
    Offline

    Midnight Skelegon

    949
    662
    413
    Jan 2, 2015
    4:30 AM
    Midnight/TheMorrigan
    Dragon Knight, Assassin
    120
    WeenieHutJrs
    Depends on what you were banned for. Some investigations take longer than others. The false positive autobans are quickly resolved. Right now, staff are swamped with fixing support tickets for a database freeze that happened last week so a little more patience than usual it required
     

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