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Windows 8/8.1/10 Can't login to maplelegends

Discussion in 'Technical Issues' started by Exilige, Apr 20, 2020.

  1. Apr 20, 2020 #1
    Exilige
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    Exilige Blue Snail

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    Apr 3, 2020
    1:18 PM
    Beginner
    Hello admins! I am having trouble logging into MapleLegends for a couple of hours now. Initially it was fine and I had no connection issues, but within the last couple of hours this error keeps popping up once I get past the character selection.

    upload_2020-4-20_17-19-21.png

    Also, sometimes my game takes a few minutes to load up, only to display the same error again. I tried to restart my computer, downloading the Rev2 hot fix but it still did not work. I tried reinstalling the client and it still did not work. I searched for all known solutions on the forums and google but to no avail. Turning windows defender off did not help as well.

    On the very small chance that I manage to log in, it only lasts for a couple of seconds before i get booted out of the game.

    Is there a solution for this?
     
    Exilige, Apr 20, 2020 Bookmark
    Exilige, Apr 20, 2020
    #1
  2. Apr 20, 2020 #2
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    The Netherlands
    7:18 AM
    Moderator Post
    Are you from Singapore using starhub?
     
    Kimmy, Apr 20, 2020 Bookmark
    Kimmy, Apr 20, 2020
    #2
  3. Apr 20, 2020 #3
    OP
    OP
    Exilige
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    Exilige Blue Snail

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    Apr 3, 2020
    1:18 PM
    Beginner
    Yes
     
    Exilige, Apr 20, 2020 Bookmark
    Exilige, Apr 20, 2020
    #3
  4. Apr 20, 2020 #4
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    The Netherlands
    7:18 AM
    Moderator Post
    It seems quite a bit of people (all consistent from Singapore and using starhub) are having this problem. We do believe we can't do anything about it, because it's really only them. However, some users are reporting that changing the DNS to google OR using a VPN fixes the problems.

    Maybe our server upgrade coming soon will fix this as well, but we are not sure...
     
    Kimmy, Apr 20, 2020 Bookmark
    Kimmy, Apr 20, 2020
    #4
  5. Apr 20, 2020 #5
    OP
    OP
    Exilige
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    Exilige Blue Snail

    3
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    2
    Apr 3, 2020
    1:18 PM
    Beginner
    Ah I see, thank you so much for your quick reply! I will try the solutions you suggested, thanks!
     
    Exilige, Apr 20, 2020 Bookmark
    Exilige, Apr 20, 2020
    #5

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