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Resolved This error how to solve it

Discussion in 'Technical Issues' started by sukidesu, Apr 23, 2020.

  1. sukidesu
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    sukidesu Red Snail

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    Apr 23, 2020
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    11:26 PM
    sukidesu
    Beginner
    upload_2020-4-23_13-15-26.png I been trying everything but to no available can anyone help me?
     
  2. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    4:26 PM
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    Your anti virus of choice is deleting the file. Make an exception and re-install the game.
     
  3. OP
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    sukidesu
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    sukidesu Red Snail

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    Apr 23, 2020
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    11:26 PM
    sukidesu
    Beginner
    can i have a private chat with you? alot of people say my files is being deleted i just need someone to send me the file but the problem si i deleted my anti virus before downloading and i even go to windows defender to allow it
     
  4. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Windows defender has us officially whitelisted, and even then would show a different message. You still have an anti virus <somewhere> on your PC deleting the files. Also, you can get the client back by going to client_backup of your MapleLegends folder.
     
  5. OP
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    sukidesu
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    sukidesu Red Snail

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    Apr 23, 2020
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    sukidesu
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    I dont have the client backup tho thats why its weird but cant be because i check all my AV i deleted every AV
     
  6. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Okay... message me on discord and we will see from there
     
  7. OP
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    sukidesu
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    sukidesu Red Snail

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    Apr 23, 2020
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    11:26 PM
    sukidesu
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    I added u already hahahaha
     
  8. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Resolved in DM's after like an hour. It was an anti virus he didn't know he had installed called 'SAntivirus realtime protetion lite'
     
  9. whutsurnaym
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    whutsurnaym Blue Snail

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    May 5, 2020
    8:26 AM
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    Hi, I know this issue is resolved, but I thought I'd just pop in and say that I work IT and SAntivirus Realtime Protection Lite isn't an antivirus, it's a trojan that mis-flags random files on your device as malware and scams you out of money to "remove" them. The only way to permanently fix the issue is to remove the malicious program itself.

    Obviously this isn't a forum for removing malware or anything, but if anyone has a similar issue with this "antivirus" blocking your game, it's not the game's fault.
     
    • Useful Useful x 1

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