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Windows 8/8.1/10 Can't open the game

Discussion in 'Technical Issues' started by 2sophie2, Apr 24, 2020.

  1. 2sophie2
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    2sophie2 Red Snail

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    Apr 24, 2020
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    10:32 AM
    2sophie2
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    I download the game to my computer and have a problem.... Help :(

    [​IMG]
     
  2. Navi
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    Navi Administrator Staff Member Administrator Game Developer Game Moderator

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    Sep 9, 2014
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    3:32 AM
    Moderator Post
    Can you try after restarting your computer?
     
  3. OP
    OP
    2sophie2
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    2sophie2 Red Snail

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    Apr 24, 2020
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    10:32 AM
    2sophie2
    Beginner
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    I tried, and it's still not working.... :(
     
  4. Alcor
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    Alcor Stone Golem

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    Mar 19, 2020
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    12:32 AM
    Alcor
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    If restart your computer still doesn't work. Uninstall and reinstall the game.
     
  5. OP
    OP
    2sophie2
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    2sophie2 Red Snail

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    Apr 24, 2020
    Female
    10:32 AM
    2sophie2
    Beginner
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    I tried it now and it's still not working... The same message appears every time.
     
    • Like Like x 1
  6. Alcor
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    Alcor Stone Golem

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    If you did all that and it still happens, I assume your antivirus blocking it. Is this your 1st time trying to play the game?
     
  7. OP
    OP
    2sophie2
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    2sophie2 Red Snail

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    Apr 24, 2020
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    10:32 AM
    2sophie2
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    Yes it's my first time, I never played this game before.
    How can I change the antivirus to not block it?
     
  8. Alcor
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    Alcor Stone Golem

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    12:32 AM
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    You can disabled your antivirus or turn it off. Launch the game to see if it works. If it does, it is your anti virus blocking it, you either disabled it or you have to whitelist/make exception in your antivirus.
     
  9. OP
    OP
    2sophie2
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    2sophie2 Red Snail

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    Apr 24, 2020
    Female
    10:32 AM
    2sophie2
    Beginner
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    I tried it now and it's still not working (the same message).
    Btw I don't know if it's normal or not but the icon has shield (you can see in the picture).
    [​IMG]
    And also I don't know if it's matter or no, but at first I had the "ijl15.dll" problem and I solved the problem by this site: http://maplesecrets.blogspot.com/2011/08/cannot-find-ijl15dll-please-re-install.html
    I downloaded link 2, and after that it solved and new problem (the problem I post here) appeared.
     
  10. Alcor
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    Alcor Stone Golem

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    The shield is normal. There are 4 links to download, try all 4. Uninstall restart pc, and try reinstall. Make sure antivirus disabled. sometime 1 of the link might not work for your pc. Try turn off firewall too.
     
  11. AshleyBishop
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    AshleyBishop Slime

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    Jun 24, 2015
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    3:32 AM
    BlooBear | Jjang | Grookey
    Bishop
    162
    As AlcorAlcor mentioned, the shield icon next to applications essentially means that your Operating System is running the application with 'Elevated Privileges (e.g. running the application as an administrator on your computer). When you try loading MapleLegends, instead of double clicking on the application, try right clicking and selecting "Run as Administrator".

    Try these steps and let us know if you continue to into the problem. Feel free to message me on discord if you still cannot play (tag is in signature).

    - Completey shut down your computer.
    - Wait 10 seconds.
    - Turn on and login to your computer
    - Right click on maplelegends icon > Click 'Run as Administrator'.
     

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