Ignored regarding donation problem that happened 49 days ago.

Hello Kimmy and staff,

I really hate trying to reach staff through this form of contact, but I have no idea how else to get the staffs attention. I had an issue when trying to process a name change on the 29th of December. It left my account with -149,500 donor cash or something like that and because of the negative number I couldn't enter the cash shop. You didn't know what to do about the problem at the time and set my donor cash to 0 to allow me to go into the cash shop.

Since that one thing you did for me a couple days after having the problem, there has been 0 interaction between staff and me regarding the problem. I have given the staff 46 days to get in touch with me because I understand that there are things you all have to deal with.

My issue isn't that I am owed donor cash, its that you and staff wont even tell me anything. I don't need to donate, and I only have donated so far because I enjoy this server and want to help it move forward. But to be ignored for this long feels wrong to me. This has deterred me from wanting to donate again in the future. All i've been asking for is a response from the team, even if you say you are busy with other pressing issues, that is fine by me.

 

I responded immediately to your comment in the character issue thread with the following, I will bolden the parts to focus on:

Then 17 days later I also responded to remind you guys. 10 days after that I responded to remind you all again. 7 days after that I responded again. Don't act like it was me who wasn't giving you guys information or trying to resolve this issue. I stated multiple times that I still needed this resolved and you guys had plenty of time to at the very least write to me.

 

I made 3 threads about the issue and bumped repeatedly. I didn't do it every day because I don't want to come across as annoying.

 

Thank you very much for resolving this issue. I do appreciate you guys taking the time to fix the issue, and I apologize if I come across as rude or upset in this thread. It's just that I felt like I did everything right to try and resolve this issue, and to not even get a response from the team is disheartening.