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Resolved (Windows) Purchased 15k Donor points and nothing arrived

Discussion in 'Technical Issues' started by BarHarel, Mar 18, 2022.

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  1. BarHarel
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    BarHarel Red Snail

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    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    i purchased 10 at first but since nothing arrived i thought it didnt work so i paid another 5 then i realized i paid on both and nothing still arriving, usually it does take a few minutes but its been more than 30 already
     
  2. Ainz
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    Ainz Zakum

    1,680
    1,088
    490
    May 2, 2015
    Male
    Netherlands
    10:25 PM
    So many I keep forgetting
    0
    Give it some more time :)
     
  3. OP
    OP
    BarHarel
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    BarHarel Red Snail

    7
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    10
    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    Its been almost an hour Sir/Maam. You sure this is something normal? how long can it actually take then?
     
  4. Chris
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    Chris Zakum Retired Staff

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    Maple Island
    4:25 PM
    Christopher
    Islander
    Southperry
    Never personally had an issue myself. To rule out user error were you logged into the correct account on the website when donating?
     
  5. OP
    OP
    BarHarel
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    BarHarel Red Snail

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    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    yeah no doubt about that i have checked it a couple times it should arrive to the account im at
     
  6. Chris
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    Chris Zakum Retired Staff

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    4:25 PM
    Christopher
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    I would make a character issues thread then if you haven’t already. There you would be able to include more sensitive information for hopefully a faster resolve of the issue, without too much back and forth.

    https://forum.maplelegends.com/index.php?forums/character-issues.94/
     
  7. OP
    OP
    BarHarel
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    BarHarel Red Snail

    7
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    10
    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    alright i posted there as well and hopefully ill get the help
     
  8. OP
    OP
    BarHarel
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    BarHarel Red Snail

    7
    0
    10
    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    i posted it there for about 30minutes ago, you can say im impatient but im sure its understandable, do you maybe know who can i contact or talk to so everything will be over fast?
     
  9. Chris
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    Chris Zakum Retired Staff

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    Christopher
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    I don’t sorry. :cry:
     
  10. OP
    OP
    BarHarel
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    BarHarel Red Snail

    7
    0
    10
    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    yeah its alright, you are Retired so i didnt expect much haha, its okay a moderator already contacted me and said they have some issues right now but im not worried, thanks anyways man!
     
    • Great Work Great Work x 1
  11. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

    10,964
    10,991
    551
    Sep 9, 2014
    The Netherlands
    10:25 PM
    Moderator Post
    Should be resolved now.
     
  12. OP
    OP
    BarHarel
    Offline

    BarHarel Red Snail

    7
    0
    10
    Feb 20, 2022
    Male
    11:25 PM
    Dragon Knight
    no
    yeah its fixed, thanks a lot for all the help, you and your Crew :)
     

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