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Resolved Cannot launch game with 1366x768 Resolution

Discussion in 'Technical Issues' started by Oreliel, Mar 31, 2020.

  1. Oreliel
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    Oreliel Red Snail

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    Mar 6, 2017
    Female
    3:23 AM
    Crossbowman
    Every time I try booting up the game with 1366x768 under the configuration settings for Legends, I get a "Failed in finding proper screen mode for Gr2D" message.

    I've ensured my screen resolution is 1920x1080 and my refresh rate is 60 Hz.
    I have DirectX Version 12, however, when I try running Setup.exe, it says "Unable to gather up your system information. Please check if you have DirectX 8.1 or higher installed, and then try it again."

    I also looked at the Alt+Enter doesn't work / GR2D Error! thread but it hasn't been any help.

    Could I get some help with this? I've been having this problem for months.
     
  2. Kimmy
    Online

    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    7:23 PM
    Moderator Post
    I am not sure if you use Discord, but can you try the first message in #client-notices?
     
  3. OP
    OP
    Oreliel
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    Oreliel Red Snail

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    Mar 6, 2017
    Female
    3:23 AM
    Crossbowman
    I have the newest version of the March 29th patch downloaded and I still have the problem.
     
  4. Kimmy
    Online

    Kimmy Administrator Staff Member Administrator Game Moderator

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    7:23 PM
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    I meant first message, not the latest one.
     
  5. OP
    OP
    Oreliel
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    Oreliel Red Snail

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    Mar 6, 2017
    Female
    3:23 AM
    Crossbowman
    Thank you! That worked perfectly.
     
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