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Notice Cleaning Up Old Support Tickets - Ban Appeals

Discussion in 'MapleLegends Announcements' started by Precel, Aug 20, 2019.

  1. Precel
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    Precel Zakum Retired Staff

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    Nov 13, 2018
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    10:48 AM
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    Hi everyone,

    I've been reviewing old support tickets to clean up unresolved open tickets. Currently, I am focused on Ban Appeals.

    If you have open Ban Appeal from ~2018 and you are still interested to pursue the appeal, please bump the ticket.

    You should NOT bump the ticket if your ticket is:
    * Created in 2019
    * Marked Closed
    * Marked Under Investigation
    * Already rejected by another staff
    * Ban is for Vote Abuse
    * Ban is for major offenses (Hacking - except autobans, RWT, Dupe, etc.)

    Please note that even if you do not bump the ticket, it will be reviewed eventually.

    Also, I would like to apologize for anyone who received late/no resolution from our support team.

    After cleaning up Ban Appeals, I will slowly clean up other Support sections as well.
     

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