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Windows 8/8.1/10 Game suddently shuts down

Discussion in 'Technical Issues' started by nabokov, Apr 2, 2019.

  1. Apr 2, 2019 #1
    nabokov
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    nabokov Blue Snail

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    The game shuts itself during the first 3 minutes of opening it and displays no error. It shuts itself during the menu, during the character creation or even in game. Tried reinstaling it and didn't work and also tried other server and the same thing happened.
    Any idea why does that keep happening?
     
    Last edited: Apr 2, 2019
    nabokov, Apr 2, 2019 Bookmark
    nabokov, Apr 2, 2019
    #1
  2. Apr 2, 2019 #2
    Precel
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    Precel Zakum Retired Staff

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    Hi nabokov,

    I have some ideas for troubleshooting but before we start, could you kindly provide your system information?

    Operating System (Windows, Mac, Linux, etc.)
    Operating System version
    MapleLegends Client version
    Have you tried clean install? (yes/no)
    Have you excluded whole MapleLegends folder from your anti-virus?
    What else have you tried?

    If you have any other information you think is relevant, please write them too.

    Thank you.
     
    Precel, Apr 2, 2019 Bookmark
    Precel, Apr 2, 2019
    #2
  3. Apr 2, 2019 #3
    OP
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    nabokov
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    nabokov Blue Snail

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    I'm using Windows.
    Windows 8 Pro 64 bytes.
    Version 22.2.20.2019
    Yes
    Yes
    Tried running with MapleLegends with my anti-virus closed.
     
    nabokov, Apr 2, 2019 Bookmark
    nabokov, Apr 2, 2019
    #3
  4. Apr 3, 2019 #4
    Precel
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    Precel Zakum Retired Staff

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    Could you please try right clicking on client, go to properties, compatibility, turn on compatibility and set to windows xp (service pack 3)?

    If it doesn't work, try setting the compatibility to other OSes.

    Please let me know if that worked.

    If not, additional information required:
    - does client crash in both fullscreen and windowed?
    - what anti-virus(es) do you have?
     
    Precel, Apr 3, 2019 Bookmark
    Precel, Apr 3, 2019
    #4
  5. Apr 3, 2019 #5
    OP
    OP
    nabokov
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    nabokov Blue Snail

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    Continues crashing on compability mode, regardless of OS.
    Crashes both in fullscreen and windowed.
    I use Webroot SecureAnywhere.
     
    nabokov, Apr 3, 2019 Bookmark
    nabokov, Apr 3, 2019
    #5
  6. Apr 4, 2019 #6
    Precel
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    Precel Zakum Retired Staff

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    nabokov,

    If you want to, I would like to try to remote into your desktop using TeamViewer and try to diagnose the problem myself.

    If you agree, please let me know what dates and time/timezone (time in EST preferred) you are available.

    Disclaimer: Remote desktop support is not a service provided by MapleLegends, instead it is a voluntary act by MapleLegends staff. You are NOT required to let a staff remotely control your computer in order to receive support; however, by agreeing to rely on remote desktop support, you accept that neither MapleLegends nor its staff are responsible or liable for any damage caused by or coincidentally from the remote desktop support.
     
    Precel, Apr 4, 2019 Bookmark
    Precel, Apr 4, 2019
    #6

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