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Fixed Next Patch Screenshot Button Makes Blank PNG File

Discussion in 'Report Bugs' started by KingSylvius, May 14, 2025.

  1. KingSylvius
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    KingSylvius Dark Stone Golem

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    3:02 PM
    KingSylvius
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    Oddjobs
    Description of the bug: When I pressed print screen, I got a completely black, blank screenshot.
    What is supposed to happen?: It is supposed to take a screenshot that isn't blank.
    Where did you find and/or notice this bug?: Today when I took a screenshot
    A step-by-step guide to re-producing this bug:
    Extra information: I talked to someone in my guild and they do not have the same problem, so it leads me to believe not everyone is affected by the bug.
     
  2. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    I had one other person in my DM's telling me about this. Right now I have about zero leads why it happens, so once more people gather up, maybe we can find something. Would love for people that see this thread to check if their screenshots work, which they can do by taking a screenshot in-game with PRINT SCREEN and going to your MapleLegends > Screenshots folder
     
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  3. TizAccount
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    TizAccount Blue Snail

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    Saw thread, took a screenshot, seems to work fine for me.
     
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  4. Subterlabor
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    Subterlabor Horntail

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    took like 20 and they all worked yep
     
  5. ralphjohnson
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    ralphjohnson Orange Mushroom

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    4:02 PM
    Ralph
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    i have the same issue happening since anni patch

    p.s.: during anni patch maintenance i formatted my computer (windows 11)
     

    Attached Files:

  6. Cabbagehead
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    Cabbagehead Horny Mushroom

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    I've had the same issue since the latest anniversary patch too, on windows 11.
     
  7. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    What OS are you on? Trying see if this is exclusively Windows 11 (though not all of W11) so far
     
  8. OP
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    KingSylvius
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    KingSylvius Dark Stone Golem

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    I'm on Windows 10 on the device that I'm having the problem with. I haven't tested recently so I'll try again after work today.
     
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  9. nolube
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    nolube Red Snail

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    Just checked and noticed all of my screenshots are also blank images, Windows 11.
     

    Attached Files:

  10. OP
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    KingSylvius
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    KingSylvius Dark Stone Golem

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    KingSylvius
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    Just tested again, still nothing regardless of whether I'm fullscreen or windowed mode. I don't know if it matters or not, but my laptop has a dedicated GPU, although from what I've seen, MapleLegends uses my integrated graphics by default rather than the GPU. Could it potentially be an issue with those with graphics cards? Just a random thought.
     
  11. Cabbagehead
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    Cabbagehead Horny Mushroom

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    I just downloaded the game and tested it on an old windows 10 laptop, and got blank screenshots too.
    Also tried turning off Game DVR as some articles suggest it might interfere with the screenshot function, but still got pitch black images.
     
  12. Pasta
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    Pasta Game Developer Staff Member Game Developer

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    The screenshot functionality will be improved in the coming patch, so hopefully that'll be enough to fix this issue.
    I won't mark this as "fixed next patch" as there is no guarantee yet.
     
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  13. Regrets
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    Regrets Timer

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    Just found something very interesting that might help deduce the issues a bit more.

    For frame of reference, I'm on a windows 10 laptop with both an intel iGPU and dedicated Nvida Graphics card and had this issue for weeks after the initial patch that had this start coming up. I recently got a second monitor and to my surprise, I found that my screenshots are finally working again. But only if I had my Legends window running on the monitor which is running from my dedicated graphics card's HDMI port in the laptop.

    [​IMG]
    The visible two screenshots were taken in windowed mode and fullscreen mode on my second non laptop monitor. The one between the visible screenshots was me dragging the window back into my laptop's monitor and trying to screenshot it.

    PastaPasta I hope this can help narrow it down a bit more since I think it's very likely due to something with integrated graphics (maybe!).
     
    Last edited: Jul 20, 2025
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  14. Pasta
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    Pasta Game Developer Staff Member Game Developer

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    Very interesting. Thank you for sharing!
     
  15. Regrets
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    Regrets Timer

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    Even more information on this (credits to iDarkRose) on discord, it appears that the black screenshots load properly when opened on windows media player.
    [​IMG]
    Highlighted black screenshot opened with windows media player.
    I checked with both black screenshots from a month back and any recent one, all appear to load properly in the player but this is obviously not ideal.
     
  16. Pasta
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    Pasta Game Developer Staff Member Game Developer

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    As a follow-up to this, after internal testing and after having RegretsRegrets try out the screenshots update, the problem seems to be solved.
    Thank you!
     
    • Great Work Great Work x 5
  17. OP
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    KingSylvius
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    KingSylvius Dark Stone Golem

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    KingSylvius
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    Thank you guys so much for everything! I can't wait to go back to taking screenshots again next patch which I see is coming soon.
     

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