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Can't open/install

Discussion in 'Closed/Resolved' started by Infidel, Nov 20, 2015.

  1. Nov 20, 2015 #1
    Infidel
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    Infidel Capt. Latanica

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    FaerieCircle
    So I've never had an issue opening the client. I even played about 12 hours ago. When I came to open it tonight, I get this error:

    ml1.png

    I tried to reinstall the client, but at the end I get this error:

    ml2.png


    I am on a pretty much stock windows 10 laptop, no additional antivirus or anything like that.
     
    Infidel, Nov 20, 2015 Bookmark
    Infidel, Nov 20, 2015
    #1
  2. Nov 20, 2015 #2
    Beginning
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    Beginning Blue Snail

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    Nov 14, 2015
    10:34 PM
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    Bowman
    Also happening to me, only way I can play the game is if I turn off Windows Defender because it keeps deleting all Legend files except the .exe. Started as soon as I booted up my PC this morning.
     
    Beginning, Nov 20, 2015 Bookmark
    Beginning, Nov 20, 2015
    #2
  3. Nov 20, 2015 #3
    OP
    OP
    Infidel
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    Infidel Capt. Latanica

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    FaerieCircle
    My desktop icon disappeared, is that because the files were deleted? (Sorry not too tech savvy)
     
    Infidel, Nov 20, 2015 Bookmark
    Infidel, Nov 20, 2015
    #3
  4. Nov 20, 2015 #4
    Beginning
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    Beginning Blue Snail

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    Bowman
    I'm not sure for the cause myself, but the solution I found, which isn't a good one at that, is to turn off Windows Defender, then reinstall Legends through the .exe file. Turning back on my Windows Defender will automatically delete it because it's detecting malware which I believe to be a false positive.
     
    Beginning, Nov 20, 2015 Bookmark
    Beginning, Nov 20, 2015
    #4
    • Like Like x 1
  5. Nov 20, 2015 #5
    OP
    OP
    Infidel
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    Infidel Capt. Latanica

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    10:34 PM
    Infidel / Duke
    Priest, Hunter
    FaerieCircle
    Thanks will turn off defender and try to reinstall again. Wish there was a better solution that wasn't so sketchy lol
     
    Infidel, Nov 20, 2015 Bookmark
    Infidel, Nov 20, 2015
    #5
    • Like Like x 1
  6. Nov 20, 2015 #6
    Beginning
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    Beginning Blue Snail

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    Bowman
    Ya I don't know what is causing it or how to fix it myself. Maybe wait for a more efficient response xD
     
    Beginning, Nov 20, 2015 Bookmark
    Beginning, Nov 20, 2015
    #6
  7. Nov 20, 2015 #7
    Kabewm
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    Kabewm Snail

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    You don't need to reinstall every time this happens. If you go to Windows Defender and click on the History tab it will give you a list of items it has quarantined, tick the box next to the items it removed from the MapleLegends folder and click Restore.
     
    Kabewm, Nov 20, 2015 Bookmark
    Kabewm, Nov 20, 2015
    #7
    • Like Like x 1
  8. Nov 20, 2015 #8
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    I am unsure why Windows Defender kills the client for you, since I use Defender home on a Windows 10 laptop and everything works fine. However, like the above posters say, put it as exception.

    Anyway, here are scan results to show once more our files are clean: Click
     
    Kimmy, Nov 20, 2015 Bookmark
    Kimmy, Nov 20, 2015
    #8
  9. Nov 20, 2015 #9
    Number32
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    Number32 Skelegon Retired Staff

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    Hmm, strange, happened to me aswell today, for the first time. Never happened before
     
    Number32, Nov 20, 2015 Bookmark
    Number32, Nov 20, 2015
    #9
  10. Nov 20, 2015 #10
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Just did another scan and not detected. However, because Defender is so awful I still suggest put the whole Legends folder as exception, because it makes the client run about 3 times faster.
     
    Kimmy, Nov 20, 2015 Bookmark
    Kimmy, Nov 20, 2015
    #10
    • Like Like x 1
  11. Nov 20, 2015 #11
    Fredrik
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    Fredrik Chronos

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    Halyconrad
    Thx alot for this! Gonna save me a lot of time since this things happens regularly for me. Having 0 knowledge about computers in general kinda sucks sometimes. FoxF4
     
    Fredrik, Nov 20, 2015 Bookmark
    Fredrik, Nov 20, 2015
    #11
  12. Nov 20, 2015 #12
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
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    FredrikFredrik

    Here's a tutorial then. Please excuse the Dutch language of Windows Defender that I cannot change. This is on Windows 10.

    1) Click settings

    [​IMG]

    2) Scroll down to last option until you see version information

    [​IMG]

    3) Select "Folder exception"

    [​IMG]

    4) Navigate to MapleLegends folder and click it once and click "Allow folder"

    5) You should now see following:

    [​IMG]

    Should be it!
     
    Kimmy, Nov 20, 2015 Bookmark
    Kimmy, Nov 20, 2015
    #12
    • Like Like x 3
  13. Nov 20, 2015 #13
    Fredrik
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    Fredrik Chronos

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    Oct 12, 2015
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    Sweden
    4:34 AM
    Feddieze/Blackbird
    Shadower
    999
    Halyconrad
    Instructions unclear, way to complicated. Broke my computer Onionsmh

    Jokes aside, thank you very much Kim! That's some really speedy service! Hopefully this will fix my issues permanently! :D
     
    Fredrik, Nov 20, 2015 Bookmark
    Fredrik, Nov 20, 2015
    #13
    • Like Like x 1

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