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Windows 8/8.1/10 Can't exclude exe

Discussion in 'Technical Issues' started by szkfox, Aug 6, 2024.

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  1. szkfox
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    szkfox Red Snail

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    1:25 PM
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    I have the issue where I can't download the exe file, can download all the other files. I've tried every which way to exclude the folder and the file itself, but nothing seems to work. Am I doing this wrong? upload_2024-8-6_13-0-5.png
     
  2. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    what error do you get when trying download it?
     
  3. OP
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    szkfox
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    szkfox Red Snail

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    Whether through attempting to "launch" the game after uninstalling and reinstalling the game or sometimes through reinstalling the game, running the installer as admin and all, i always get an error like this that ultimately says there is no MapleLegends.exe
    upload_2024-8-7_16-57-5.png
    upload_2024-8-7_16-58-59.png
     
  4. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Maplelegends.exe does not get blocked by defender. Show me a screenshot of all your installed programs in "add and remove programs" list
     
  5. OP
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    szkfox
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    szkfox Red Snail

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    Incoming ultra long screenshot list :')
    upload_2024-8-8_4-42-54.png upload_2024-8-8_4-43-9.png upload_2024-8-8_4-43-27.png
    upload_2024-8-8_4-43-41.png upload_2024-8-8_4-43-55.png upload_2024-8-8_4-44-8.png
    upload_2024-8-8_4-44-22.png upload_2024-8-8_4-44-37.png
     
  6. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    I kind of forgot about this, sorry about that. Do you still have this issue even with the new new installer from Aug 11?
     
  7. OP
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    szkfox
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    szkfox Red Snail

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    No worries!
    Still doesn't work :(
    upload_2024-8-13_0-35-54.png
    There was a MapleLegendsCompressed.exe so i tried double clicking on it, but it just disappeared and autodeleted itself.
    On advice from the support channel of the discord, I tried extracting the Client Backup, but the MapleLegends.exe and MapleLegendsCompressed.exe files auto deleted soon after.
     
  8. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    There's something somewhere deleting your .exe's its 100% an anti virus, but i don't know al the programs you've listed
     
  9. OP
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    szkfox
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    szkfox Red Snail

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    Yeah sadly I am not tech savvy enough to understand all my programs either or figure out whether I need them or not. :(
    The only thing I can guess on is Webroot SecureAnywhere, but it gives me no options to exclude things or turn off the firewall.
     
  10. OP
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    szkfox
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    szkfox Red Snail

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    Update: I found out where it's blocking the file, but it specifically doesn't allow me to change anything.. upload_2024-8-15_19-15-41.png
    upload_2024-8-15_19-15-53.png
     
  11. soft
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    soft Stone Golem

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    May I ask if you've ever considered uninstalling Webroot? Honestly speaking there are much better AV options out there that aren't paid, won't cause as many performance issues and are much less restrictive in terms of whitelisting and uninstalling.
     
  12. OP
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    szkfox
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    szkfox Red Snail

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    I've never had any luck in getting my own AV software installed on my pc without it turning out to be itself a malware that fights me when I try to remove it and spams me for months afterwards to upgrade or reinstall. Even when I've taken recommendations on AV software brands. McAfee and malwarebytes both burned me. So I only stick to the AV that someone else installed for me.
     

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