Resolved (Windows) Character is stuck in Bigger Ben/Mesogears map

While i was on my way to Mesogears, upon entering the portal the game shut down on its own and for some reason i could not relog. Several attempts whenever i chose and entered with my character the game would immediately shut down again with this usual noti:



"Usual" because my client has always had this problem of closing randomly, but most of the time i could simply relog. Any input is greatly appreciated (i have windows 10 and anti-virus not turned on)

 

Hello, after asking for inspection from someone else i just realized there is a problem going on with my hard drive, but my tech-blind ass could not tell. After a few tweaking and dusting off here and there, i also took safe measure to double-check firewall and reinstall the whole game, and its seemingly back to work now thank you!