Windows 8/8.1/10 Character issue : Cash items missing after Relog

Character Name : Vulpecula
Issue : Cash items missing after Relog
Details :My friend lost a Black cat, Item pouch, meso magnet. binoculars. pet shoes, the hp and the mp healing pet equip. Her account name is Tsukiyo. She transfered the cash items over to her other character Vulpecula at around 9.15pm GMT+8. She relogged at 9.39pm to realize the cash items missing entirely from the character. checked both characters and cash shop for possible rollbacks. but nothing.