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Windows 8/8.1/10 Client stops responding

Discussion in 'Technical Issues' started by lorenzoramos, Jan 5, 2021.

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  1. Jan 5, 2021 #1
    lorenzoramos
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    lorenzoramos Red Snail

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    7:59 PM
    MyManLorenzo
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    Hi all,

    game keeps fading to black and freezing. Task manager states game is not repsonding. i have disabled antivirus and windows defender, tried re-installing it numerous times, my pc is up to date and its still crashing. very frustrating experience so far.. just joined the server last week so the problem has always been occuring. hope you guys can be of any help. thanks!

    Lorenzo
     
    lorenzoramos, Jan 5, 2021 Bookmark
    lorenzoramos, Jan 5, 2021
    #1
  2. Jan 5, 2021 #2
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    7:59 PM
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    Have you tried restart your PC by any chance? If so, can you try change compatibility mode to Windows 7?
     
    Kimmy, Jan 5, 2021 Bookmark
    Kimmy, Jan 5, 2021
    #2
  3. Jan 6, 2021 #3
    OP
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    lorenzoramos
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    lorenzoramos Red Snail

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    MyManLorenzo
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    Hi Kimberly,

    changed to win7 compatibility. game has been running smooth for a while now. hope this fixed the issue..
     
    lorenzoramos, Jan 6, 2021 Bookmark
    lorenzoramos, Jan 6, 2021
    #3
  4. Jan 6, 2021 #4
    OP
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    lorenzoramos
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    lorenzoramos Red Snail

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    7:59 PM
    MyManLorenzo
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    Hi Kimberly,

    it appears its still not running correctly. whilst I was afk the client shut itself down and the MapleLegends.exe shortcut deleted itself from my desktop. is this a known issue?
     
    lorenzoramos, Jan 6, 2021 Bookmark
    lorenzoramos, Jan 6, 2021
    #4
  5. Jan 6, 2021 #5
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    7:59 PM
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    That's your anti virus.
     
    Kimmy, Jan 6, 2021 Bookmark
    Kimmy, Jan 6, 2021
    #5
  6. Jan 6, 2021 #6
    OP
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    lorenzoramos
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    lorenzoramos Red Snail

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    Oke. ill take another look at the antivirus. keep you posted! Leuke server BTW! :)
     
    lorenzoramos, Jan 6, 2021 Bookmark
    lorenzoramos, Jan 6, 2021
    #6
    • Friendly Friendly x 1
  7. Jan 7, 2021 #7
    OP
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    lorenzoramos
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    lorenzoramos Red Snail

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    MyManLorenzo
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    Hi Kimberly,

    creating an exception in my antivirus was not enough. the antivirus had to be completely un-installed. now its running smooth and I can continue my road to 200. :)

    Tks for the assistance.

    Lorenzo MapleF2
     
    lorenzoramos, Jan 7, 2021 Bookmark
    lorenzoramos, Jan 7, 2021
    #7
  8. Jan 7, 2021 #8
    Voxtagrams
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    Voxtagrams Headless Horseman

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    You should just replace it, not having an anti-virus is a bad idea..
    Which anti-virus did you normally use?
     
    Voxtagrams, Jan 7, 2021 Bookmark
    Voxtagrams, Jan 7, 2021
    #8
  9. Jan 7, 2021 #9
    OP
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    lorenzoramos
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    lorenzoramos Red Snail

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    MyManLorenzo
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    Hi DuckTales,

    i was running ADAWARE.
     
    lorenzoramos, Jan 7, 2021 Bookmark
    lorenzoramos, Jan 7, 2021
    #9
  10. Jan 7, 2021 #10
    lenny
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    lenny Slime

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    Jun 12, 2020
    1:59 PM
    I use Avast and it works fine
    give it a try (its free)
     
    lenny, Jan 7, 2021 Bookmark
    lenny, Jan 7, 2021
    #10
    • Agree Agree x 1
  11. Jan 7, 2021 #11
    Voxtagrams
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    Voxtagrams Headless Horseman

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    10:59 AM
    Try one of these two they work for Android, Windows and iOS(MAC)

    Avast - I use this on my MAC

    AVG - I use this on my Windows
     
    Voxtagrams, Jan 7, 2021 Bookmark
    Voxtagrams, Jan 7, 2021
    #11

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