High EVENT QUEST - I CANT START " MOM AND DAD" QUEST

Description of the bug: (optional screenshot/video):
What is supposed to happen?: As can you see, i cant start the quest. I didnt know why because i didnt start him in other character, cause I WANT have the ring on my main character (NL)
Where did you find and/or notice this bug?: I want to participe toevent quest please.
A step-by-step guide to re-producing this bug (optional):
Extra information (optional):
Could it be that the problem arises because I have the quest from the previous year complete?