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Resolved (Windows) game crash problem

Discussion in 'Technical Issues' started by zcxv12321, Aug 15, 2022.

  1. zcxv12321
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    zcxv12321 Blue Snail

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    Nov 20, 2021
    Male
    11:14 AM
    Beginner
    I happily installed the latest patch for enjoying the summer&anniversary event this morning. However, when I entered a portal, my client suddenly crashed and it show me the following alert. I'd try to enter the game again but it shows me the same alert. This alert didn't show up when I open other my characters. Could you help me to solve this problem T.T
    I do really want to enjoy the event asap. Thank you.
    upload_2022-8-15_12-41-18.png
     

    Attached Files:

  2. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    5:14 AM
    Moderator Post
    "A portal" which portal? Does going into that same portal on other characters cause same problem?
     
  3. OP
    OP
    zcxv12321
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    zcxv12321 Blue Snail

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    Nov 20, 2021
    Male
    11:14 AM
    Beginner
    I remembered it's the portal from the Henesys market to Henesys. I tried in my other character. But it looks normal
    ign: Hsuan2 if needed
     
  4. Hondony
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    Hondony Mano

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    Aug 15, 2022
    11:14 AM
    Hondony
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    Same error code, the game crashes when I go to Coke town。
    I tried to log in to this account on two different computers on the same network, and the two computers reported the same error.
     
  5. Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    5:14 AM
  6. OP
    OP
    zcxv12321
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    zcxv12321 Blue Snail

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    Nov 20, 2021
    Male
    11:14 AM
    Beginner
    It works! Thank you for help!
     
  7. Hondony
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    Hondony Mano

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    Aug 15, 2022
    11:14 AM
    Hondony
    Hermit
    87

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