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Resolved (Windows) game crash problem

Discussion in 'Technical Issues' started by zcxv12321, Aug 15, 2022.

  1. Aug 15, 2022 #1
    zcxv12321
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    zcxv12321 Blue Snail

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    Nov 20, 2021
    Male
    6:05 AM
    Beginner
    I happily installed the latest patch for enjoying the summer&anniversary event this morning. However, when I entered a portal, my client suddenly crashed and it show me the following alert. I'd try to enter the game again but it shows me the same alert. This alert didn't show up when I open other my characters. Could you help me to solve this problem T.T
    I do really want to enjoy the event asap. Thank you.
    upload_2022-8-15_12-41-18.png
     

    Attached Files:

    zcxv12321, Aug 15, 2022 Bookmark
    zcxv12321, Aug 15, 2022
    #1
  2. Aug 15, 2022 #2
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    12:05 AM
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    "A portal" which portal? Does going into that same portal on other characters cause same problem?
     
    Kimmy, Aug 15, 2022 Bookmark
    Kimmy, Aug 15, 2022
    #2
  3. Aug 15, 2022 #3
    OP
    OP
    zcxv12321
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    zcxv12321 Blue Snail

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    0
    2
    Nov 20, 2021
    Male
    6:05 AM
    Beginner
    I remembered it's the portal from the Henesys market to Henesys. I tried in my other character. But it looks normal
    ign: Hsuan2 if needed
     
    zcxv12321, Aug 15, 2022 Bookmark
    zcxv12321, Aug 15, 2022
    #3
  4. Aug 15, 2022 #4
    Hondony
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    Hondony Mano

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    Aug 15, 2022
    6:05 AM
    Hondony
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    Same error code, the game crashes when I go to Coke town。
    I tried to log in to this account on two different computers on the same network, and the two computers reported the same error.
     
    Hondony, Aug 15, 2022 Bookmark
    Hondony, Aug 15, 2022
    #4
  5. Aug 15, 2022 #5
    Kimmy
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    Kimmy Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    12:05 AM
    Kimmy, Aug 15, 2022 Bookmark
    Kimmy, Aug 15, 2022
    #5
  6. Aug 15, 2022 #6
    OP
    OP
    zcxv12321
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    zcxv12321 Blue Snail

    4
    0
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    Nov 20, 2021
    Male
    6:05 AM
    Beginner
    It works! Thank you for help!
     
    zcxv12321, Aug 15, 2022 Bookmark
    zcxv12321, Aug 15, 2022
    #6
  7. Aug 15, 2022 #7
    Hondony
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    Hondony Mano

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    Aug 15, 2022
    6:05 AM
    Hondony
    Hermit
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    Hondony, Aug 15, 2022 Bookmark
    Hondony, Aug 15, 2022
    #7

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