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MacBook crossover crashing once login/cc/changing map

Discussion in 'Technical Issues' started by whitesheepy, Mar 21, 2022.

  1. Mar 21, 2022 #1
    whitesheepy
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    whitesheepy Mano

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    1:54 PM
    sheep
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    In-Game Name: blacksheepy
    Issue:unable to play the game on my macbook
    Details: I am using version 2020 MacBook m1 chip. the game crash/client freeze/black screen when I select my char. using another laptop, I can see my char floating in fm and then dc after some time. I am not too sure what is the issue here.

    attached is the pdf file of the logs crash.
    please help thank you, much appreciated
     

    Attached Files:

    whitesheepy, Mar 21, 2022 Bookmark
    whitesheepy, Mar 21, 2022
    #1
  2. Mar 21, 2022 #2
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    whitesheepy
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    whitesheepy Mano

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    here is another crash logs files
     

    Attached Files:

    whitesheepy, Mar 21, 2022 Bookmark
    whitesheepy, Mar 21, 2022
    #2
  3. Mar 23, 2022 #3
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    whitesheepy
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    whitesheepy Mano

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    Hi gms, please help I am using crossover with the latest rev2 download but my client always crashed. Manage to login 2 char but they crashed/freezed as you can see from the screenshot. please help. Thank you.
     

    Attached Files:

    whitesheepy, Mar 23, 2022 Bookmark
    whitesheepy, Mar 23, 2022
    #3
  4. Mar 29, 2022 #4
    Ariami
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    Ariami Game Moderator Staff Member Game Moderator

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    Ariami
    Hello! Do you mind posting your most recent crash logs? Either via a document link or by copy and pasting what is in the file? It should be located in your MapleLegends Program Folder inside the Crash Logs Folder as a document titled "HEAPException"
     
    Ariami, Mar 29, 2022 Bookmark
    Ariami, Mar 29, 2022
    #4
  5. Mar 30, 2022 #5
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    whitesheepy
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    whitesheepy Mano

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    hi, sure. the crash happen whenever I login and click the char. it will be stuck in the air floating and dc after some time. and the previous screenshot I manage to login safely but still dced suddenly/client crash without me doing anything.

    I am unable to upload the file so I place it in the google drive, hope u can have access to it.
    https://drive.google.com/file/d/1votcwItaDDZbwoSmINLTBokpAQgr0N0I/view?usp=sharing

    thank you
     
    whitesheepy, Mar 30, 2022 Bookmark
    whitesheepy, Mar 30, 2022
    #5
  6. Mar 30, 2022 #6
    Ariami
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    Ariami Game Moderator Staff Member Game Moderator

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    Ariami
    Ariami, Mar 30, 2022 Bookmark
    Ariami, Mar 30, 2022
    #6
  7. Mar 30, 2022 #7
    OP
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    whitesheepy
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    whitesheepy Mano

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    hi, my file is able to access to anyone with the link. are you not able to view it?
     
    whitesheepy, Mar 30, 2022 Bookmark
    whitesheepy, Mar 30, 2022
    #7
  8. Mar 30, 2022 #8
    Ariami
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    Ariami Game Moderator Staff Member Game Moderator

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    Ariami
    It works fine now! Give us some time to work out a resolution to your issue SlimeSmile
     
    Ariami, Mar 30, 2022 Bookmark
    Ariami, Mar 30, 2022
    #8
  9. Mar 30, 2022 #9
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    whitesheepy
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    whitesheepy Mano

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    sure thank you!
     
    whitesheepy, Mar 30, 2022 Bookmark
    whitesheepy, Mar 30, 2022
    #9
  10. Mar 30, 2022 #10
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    whitesheepy
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    whitesheepy Mano

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    Apr 25, 2020
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    just extra info, I am using MacBook Pro (13-inch, M1, 2020), chip
    Apple M1,mac os 11.0.1 bigsur and crossover 20.0.4. hope it helps, thank you!
     
    whitesheepy, Mar 30, 2022 Bookmark
    whitesheepy, Mar 30, 2022
    #10

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