Right channel to alert game issues to gm

Its not like staff is on 24/7, so you won't always get a response right away. Most of them are in dutch/sig/asian time zones.

If there is a pending issue screen shot it, do !gm in game, and follow up as needed. I've had many many failed boss runs due to some sort of glitch that don't get caught in time but its mostly because of timezone issues. The staff may also be in their own boss runs at the time. All of them have their own stuff going on also

 

My priority of order is
@gm with detailed info
If reporting bad behaviour from a player a forum thread follow as @gm is sent. That's all there is to do. If the abuser keep ruining your gaming experience thats only added proofs to your case.

If its something that require in game intervention like a bugged aggro or a boss that wont die or other glitch or the sort (royal guard freezing away from under chandelier i.e) and no reply, i would smega. If smega lead to nothing, i would DM a gm on discord with the active green dot.

It's all by case, only time critical thing should be elevated via smega or DMs. I do not encourage DMing gm, this is a very last ressort like the softlock of the previous example stated.

 

I've always had good service at @gm, I used smega once to alert someone who was making a mess with my leecher's mapowner, the bad thing is that there are some things (like a false ban) that sometimes take a while but, the staff is human and voluntary, and they do a great job, there is no way to have everything