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Information Update on the 'recent' two crashes

Discussion in 'MapleLegends Announcements' started by Kimberly, Sep 16, 2019.

  1. Kimberly
    Online

    Kimberly Administrator Staff Member Administrator Game Moderator

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    Sep 9, 2014
    The Netherlands
    7:16 PM
    Moderator Post
    Hello,

    As you may have known, on August 15 our server has crashed. This caused minor to major rollbacks for users, since if the physical server does not shut down properly, some things may not save correctly, even worse so than a source crash.

    On September 15, a similar crash happened, exactly 1 month later. After that, the server went online for 1 hour and yet again crashed.

    At first, we thought the problems were on the host's side. Unfortunately, yesterday we've learned the issue was within the physical server itself. However, it's something we could have personally prevented as well. Do note that it has nothing to do with the server-side code, so nothing shotshot has done wrong; it was the physical server.

    As such, we feel responsible for the fact users has lost data, as well as playtime, and general inconvenience.

    Right now we are working on applying the latest backup we have of the user's quests, which a lot had lost as well for some reason.

    If all goes well, all quest data should be completely restored.

    All the other problems are still being handled case by case. Do note logs need to be checked, so it may take some time.

    We've already changed some stuff behind the scene, and we are going to upgrade the server further in the hope this problem or similar problems no longer occur.

    To compensate for your inconvenience and disappointment, we've decided on the following:
    • The next weekend, September 20 until September 23 12 AM UTC there will be additional 2x Vote Cash from voting. This is for the site downtime and the vote downtime.
    • The Summer Event will be extended from September 30 until Friday October 4.
    With this, we hope you can have additional fun playing while we try to prevent this from happening again.

    We are sorry once again for the server crashes, but more so the problems that occurred after, and we hope we'll still be seeing you in-game.

    ~MapleLegends Administration
     
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