Guide for Windows [Guide] Troubleshooting Client Related Problems

Use CTRL+F in this thread to find your problem and the solution attached below it
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Installation Errors

Error 1152: Error Extracting

Spoiler

This can be caused by insufficient disk space, corrupted downloaded or your anti-virus blocking the installer.

Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.

Spoiler

The downloaded file is corrupt or deleted, redownload. In most cases your anti-virus or firewall is blocking the client. Add MapleLegends.exe as an exception.

Error: The feature you are trying to use is on a network resource that is unavailable

Spoiler

Your anti-virus or firewall is blocking the installation/client. Disable or add MapleLegends.exe as an exception

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Client Errors

Error Code 11001: No such host is known

Spoiler

This error mostly occurs on Windows 8. By default your compatibility is ticked, untick run in compatibility mode and change your client's resolution if needed.

Error Code 11004: The requested name is valid, but no data of the requested type was found

Spoiler

1. 
   
   
   • In the start menu search bar, type "cmd" "cmd.exe" should be one of the first things on the list to appear.
   • Right Click "cmd.exe" and select "Run as administrator" The command prompt window should now appear with administrator privledges
   • Type "ipconfig /flushdns" and press "Enter" on your keyboard
   • Then type "netsh winsock reset" and press "Enter" on your keyboard
   • Reboot your PC.

Error Code: -2147024809 (The parameter is incorrect)

Spoiler

This issue is common on Windows 8 or higher. To fix the issue please go to the setup folder, right click 'MapleLegends.exe', click 'Properties', and click the 'Compatibility' tab. Here you will need to tick the box to 'Run this program in compatibility mode for:' and choose 'Windows 98 / Windows Me' from the dropbdown box. Also tick the boxes for 'Disable display scaling on high DPI settings' and 'Run this program as an administrator'. Then press 'Apply', and 'OK'.

Error: The program can't start because wzms.dlll is missing from your computer.

Spoiler

This error is quite common because people move the MapleLegends client somewhere else rather than creating a shortcut. Make sure the client is in the same directory as your other setup files. Create a shortcut if you'd prefer to open it without having to open the folder each time.

Error: The program can't start because ijl15.dll is missing from your computer.

Spoiler

This error is quite common because people move the MapleLegends client somewhere else rather than creating a shortcut. Make sure the client is in the same directory as your other setup files. Create a shortcut if you'd prefer to open it without having to open the folder each time.

Error: We are unable to connect to the login server due to a server check, a firewall block or other network issues.

Spoiler

Click and verify if the server is online. If the server is offline, Click. The administration will notify players on the forum and ingame prior to restarting the server, participate on the forum chat for quick updates. Maintenance and updates will be announced a few hours prior to happening. If the error is still persisting, it is likely a problem with your internet or computer. Make sure there are no anti-virus or firewalls blocking MapleLegends.exe

Error code: - 2005530585 (Unknown error 0x88760827)

Spoiler

(This error is common with people who use a TV and/or a traditional monitor)

• Fix 1: If you have a TV connected to your PC, change the monitors HZ refresh rate to 30.
• Fix 2: If you have both a TV and a monitor unplug the TV, launch maple, than re-plugin the TV.
• Fix 3: Right click the launcher > properties > compatibility mode > change to windows 98/windows ME. Also, tick "Run in 640 x 480 resolution".
  
• Fix 4: Make sure DirectX is updated to the latest version and your graphics drivers are updated and correct.
• Fix 5: Fix and clean your registry; a good program to do this with is CCleaner.

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Log-in Errors

Error: Cannot connect to game server

Spoiler

Disable any VPN and reset your connection to default. Restart your computer and run as admin. If problem persists, post in Technical Issues section.

If there's any errors that I may be missing, please post here with the error message and solution to it.