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Guide for Windows [Guide] Troubleshooting Client Related Problems

Discussion in 'Technical Issues' started by Jaikor, May 8, 2015.

  1. FakeBlonde
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    FakeBlonde Mano

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    Sep 6, 2023
    Female
    2:33 PM
    FakeBlonde
    Islander
    1
    Having problems with new Halloween patch. Ive downloaded and redownloaded the game several times, but I keep getting "The program can't start because ijl15.dll is missing from your computer." ive made sure its in the same file when i download but nothing. Any tips?
     
  2. Nightz
    Online

    Nightz Supervisor Staff Member Supervisor Game Moderator

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    Oct 22, 2020
    Male
    11:33 PM
    Nightz
    I/L Arch Mage
    200
    Funk & Pasta
    Moderator Post
    This is your anti-virus deleting it. Make sure to allow it your make an exception to the entire folder
     
  3. FakeBlonde
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    FakeBlonde Mano

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    2:33 PM
    FakeBlonde
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    upload_2023-11-5_11-34-53.png

    i have it in my exclusions but its still saying its missing
     
  4. Nightz
    Online

    Nightz Supervisor Staff Member Supervisor Game Moderator

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    11:33 PM
    Nightz
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    Moderator Post
    Because it was probably removed before you added the exclusion.
    There's a new one available in the Client_Backup.zip
     
  5. FakeBlonde
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    FakeBlonde Mano

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    Sep 6, 2023
    Female
    2:33 PM
    FakeBlonde
    Islander
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    where can I find that Client_backup? Ive downloaded the new link, and I had no issues prior to Halloween patch
     
  6. FakeBlonde
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    FakeBlonde Mano

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    Female
    2:33 PM
    FakeBlonde
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    upload_2023-11-5_11-42-29.png

    Mine is actually saying this. It looks like its not downloading when I download the new patch
     
  7. FakeBlonde
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    FakeBlonde Mano

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    Sep 6, 2023
    Female
    2:33 PM
    FakeBlonde
    Islander
    1
    okay so I found the file ijl15.dll in my recycle bin and restored it and it finally opened MapleLegeds, as I was logging in it kicked me out because it said to download new patch. I did but now ijl15 is missing now :( idk whats going on
     
  8. WackyWarlock
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    WackyWarlock Mixed Golem

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    Mar 21, 2017
    Male
    5:33 PM
    WackyWarlock
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    All of them
    Unless I missed it, it doesn't look like you have an exception for the entire maplelegends folder. I would try that.

    Should look like this:
    [​IMG]
     
    Last edited: Nov 5, 2023
  9. FakeBlonde
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    FakeBlonde Mano

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    Female
    2:33 PM
    FakeBlonde
    Islander
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    okay i did do that too! and now it does open up but it closes the app right away and says runtime error
     
  10. WackyWarlock
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    WackyWarlock Mixed Golem

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    5:33 PM
    WackyWarlock
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    Try reinstalling one more time now that the folder has exception. Your antivirus likely deleted some files.
     
  11. Dimmy
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    Dimmy Red Snail

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    Nov 6, 2023
    Male
    Brasil
    6:33 PM
    Cecelo
    Bishop
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    SURRA
    [​IMG]
    Anyone knows how to fix this? I believe its a compatibility error but I couldn't make it to run with the options it gave to me.
     

    Attached Files:

    Last edited: Dec 5, 2023
  12. DrJason
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    DrJason Windraider

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    May 30, 2018
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    5:33 PM
    DrJason, Zrar, WhyDaggers
    Islander, F/P Arch Mage
    Oddjobs
    It's a common issue. I have fixed that in the past for myself by changing my graphics card settings to be 60 fps with a resolution matching the resolution I selected in the legends.ini file
    If that doesn't work, trying adjusted what resolution you use until you find something that works.
     
    • Like Like x 1
  13. Dimmy
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    Dimmy Red Snail

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    Nov 6, 2023
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    6:33 PM
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    Ty for reply mate.
    UPDATE: I fixed it by turning "Virtual Super Resolution" ON. That's because I use AMD.
    if anyone using AMD is having the same issue , try to right-click on your desktop and select AMD Radeon Settings>Display Tab>turn on Virtual Super Resolution.
     
  14. SaulFS7
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    SaulFS7 Mano

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    Nov 13, 2018
    Male
    5:33 PM
    SaulSaiyan
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    74
    Honor
    I have just downloaded the game and it doesn´t run. I copied this from the file maplelegends - mlerror. can someone help me? please.

    [1.21.0 Win] - [2023-12-21 22:09:47]
    Exception code: C0000005
    Exception address: 50C12198
    Base: 56C00000

    Call stack:
    00000000
    00000000
    774A8AD0
    50C12198
    00000000
    00000000
     
  15. jackwolf
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    jackwolf Blue Snail

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    Oct 26, 2023
    Male
    5:33 PM
    cloaks
    Warrior
    17
    Hi guys, after installing the december 28th update, my game keeps closing randomly. Everything just freezes instantly, the window goes black after and I have to close it through task manager.
    an error log from this kind of incident:

    [1.22.0 Win] - [2023-12-30 12:14:24]
    Exception code: C0000005
    Exception address: 730473A6
    Base: 6C030000

    Call stack:
    1DB54DE0
    01A40000
    0036C000
    1D830000
    00000000
    1DC30000
    730473A6 (AcGenral.DLL)
    7304709B (AcGenral.DLL)
    73006095 (AcGenral.DLL)
    73005868 (AcGenral.DLL)
    75AC21BB
    75AC2188
    6C039905
    6C0398BE
    6C039572
    6C0401E5
    6C04022F
    00475470
    00475044
    0082CBE0
    6C04C4FF
    77372E53
    77363C26
    773624E5
    773D6D10
    00826531
    --------------------------------------------------

    how can i fix this? thanks in advance!
     
  16. Nyx Legends
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    Nyx Legends Snail

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    May 5, 2024
    Male
    5:33 AM
    Beginner
    hello guys! Does anyone have a solution to "ShellExecuteEx failed; code 2"? Appreciate the help!
     

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