Not a Bug Legendary Spirit white scroll bug

Description of the bug: (optional screenshot/video): I used legendary spirit to white scroll, 8 times for claw for att 10% my Timeless Lampion
Before:

After:

After using 8 ws, 8 claw for att 10% as evident by this chat:

However, it used 7 ws for 8 claw for att 10% and now i'm left with one slot less than before.
What is supposed to happen?: clicked yes for white scroll 8 times for 8, claw for att 10%, and it should use 8ws.
Where did you find and/or notice this bug?: I noticed it by looking at my claw and saw 1 scroll slot less than before i started.
A step-by-step guide to re-producing this bug (optional):
Extra information (optional): Witnesses: Espion, Flamous, Aphelios and Noctua.

 

Hello again,

I am appealing the decision to not issue a refund.

While I understand your point that the chat message appearing is a glitch, I believe it is important to address the issue/bug of being able to tick/untick the box while the animation is in progress. As you pointed out, this was an accidental occurrence and it is clear that the intention was to use a WS with a 10% scroll. Unfortunately, this glitch has resulted in a loss of several months, if not a year, of progression which could have been avoided if the "tick/untick box" feature wasn't present. It is important to emphasize that, in this case, the intention to use a WS is clear and obvious.

To provide a real-world example, suppose a person signs a contract to buy a house, but later discovers that the seller misrepresented the condition of the house. According to the legal theory of mistake, the buyer may be entitled to rescind the contract and recover any money paid if the misrepresentation influenced their decision to enter into the contract.

Similarly, in the game, the player (in this case, me) was prompted to use a white scroll and selected "YES" thinking it would use a WS. However, due to a misleading feature while the animation was going on, it did not use a WS, resulting in a loss of billions of mesos (several months of progression). The player was deceived into thinking they were using a WS, and thus, a refund should be justified.

Bottom line, it is not reassuring that such a feature exists, as it can cause progression loss for other players in the future.

 

Thanks for being clear here Nightz, but it still does not clear up the fact that the intention of using a white scroll was clear and obvious in this case.

 

I have three questions:

1. Are we certain that ticking/unticking the box during the animation doesn't have any functional impact, both in live time and in logs?
2. I am positive that I pressed "YES" when the prompt came up. However, how can we ensure that the logs are accurate when this glitch is now a factor?
3. I understand that decisions on appeals are challenging and are meant to deal with cheaters. However, the world is not always black and white and needs to be handled on a case-by-case basis. In this situation, it is evident that the intention was clear and obvious - a WS was used with a 10% scroll. Therefore, why isn't there more transparency about case-by-case decisions?

 

While there is no video evidence of me pressing "YES" on the WS prompt eight out of eight times, there are text logs of me stating that I intended to WS10 eight times. Therefore, the intention is clear.

Furthermore, in a court of law, a person's personality and character can also be taken into account when making a final decision. Similarly, when such appeals are taken place, this should also be considered. In this particular case, the player (me) has been playing this game for 2-3 years, and has never been in a similar situation or had any bad intentions evidently. The track record as a player can also be taken into consideration when making a decision.

I understand that the system is designed to take a hard stance against cheaters. However, in situations where there are legitimate grounds for being unintended, there should be reconsiderations in decisions. This is especially important when we are talking about several months or even years of progression.

 

I am willing to compromise with compensation of WS, if the first white scrolling in the session was the incident.

 

Hello again staff,

It has been nearly a month since the incident occurred, and I would appreciate knowing if there is a possibility of refunding the 7 WS following the misleading text bug at the first WS that caused me to use 7 additional WS?