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Windows 8/8.1/10 Client Crashes When Selecting Character

Discussion in 'Technical Issues' started by RabidFrog, Nov 2, 2020.

  1. RabidFrog
    Offline

    RabidFrog Slime

    17
    12
    30
    Apr 9, 2016
    Male
    7:19 AM
    Mends
    Magician
    Hi, I'm experiencing a crash after selecting my character. After clicking on "select character" the screen turns black then the game closes abruptly. As far as I can tell, all my characters and accounts are affected (example character IGN: Mends).

    Everything was working fine yesterday with the latest client, until suddenly my client closed while I was playing, and since then, I get the behavior described above. Have been playing Legends a few years and don't normally get this. I waited a day to see if it would resolve by itself and unfortunately it hasn't, neither has reinstalling.

    Thank you :)
     
  2. Mirrors
    Offline

    Mirrors Zakum Retired Staff

    1,925
    536
    465
    Jul 15, 2019
    Female
    4:19 AM
    Mirrors
    WeenieHutJrs
    This is so strange, I'm not sure how this can be fixed... Have you tried restarting your computer as well? I think I heard someone tried to log in like 5+ times before it worked. Can you share what else you've done?
     
  3. Mott
    Offline

    Mott Supervisor Staff Member Supervisor Game Moderator

    293
    85
    256
    Dec 2, 2018
    Maya's House
    4:19 AM
    NightShadow, CannotAim, Mattato, Mottini
    Night Lord
    420
    Spirit
    Can you try this?
    Instead of selecting a channel and character
    1. Click View All Characters
    2. Double click your char (DO NOT press enter game)

    Hopefully this works!
     
    • Like Like x 1
  4. Kimmy
    Offline

    Kimmy Administrator Staff Member Administrator Game Moderator

    10,964
    10,991
    551
    Sep 9, 2014
    The Netherlands
    1:19 PM
    Moderator Post
    If you are still stuck DM me on discord and i will check if i crash as well using your account
     
  5. OP
    OP
    RabidFrog
    Offline

    RabidFrog Slime

    17
    12
    30
    Apr 9, 2016
    Male
    7:19 AM
    Mends
    Magician
    Wow what is this sorcery, this works.

    I tried a lot of things today, actually, but this is the only thing that worked. I even tried going into "View All Characters" earlier but clicking "Enter game", and it consistently crashed. Something about that double click on character makes all the difference

    Thanks everybody :yay:
     
  6. OP
    OP
    RabidFrog
    Offline

    RabidFrog Slime

    17
    12
    30
    Apr 9, 2016
    Male
    7:19 AM
    Mends
    Magician
    Oh how strange, I have a character (Mends) that works pretty consistently with that method, but another one on another account (RabidFrog) that crashes still every time. I couldn't really say why. In case it might be helpful here is the crash report when it happens

    --------------- Crash Report for: T-1.6 - Date & Time: 2020-11-02 23:36:32 ---------------
    Esp+00 (ME) = 00978474
    Esp+04 = 216D0800
    Esp+08 = 00000000
    Esp+0C = 256D84D4
    Esp+10 = 0019C7A0
    Esp+14 (ME) = 00402AC3
    Esp+18 (ME) = 0097BAC4
    Esp+1C (ME) = 00402B80
    Esp+20 = 217786C0
    Esp+24 = 50002500
    Esp+28 = 50081F9C
    Esp+2C = 500025BD
    Esp+30 = 217786C0
    Esp+34 = 217786B8
    Esp+38 = 00000018
    Esp+3C = 50081F98
    Esp+40 = 0019C784
    Esp+44 = 500028C8
    Esp+48 = 217786B8
    Esp+4C = 0019C7D2
    Esp+50 = 00000000
    Esp+54 = 50010C3B
    Esp+58 = 0000002A
    Esp+5C = 0019C7F4
    Esp+60 = 0019C7A0
    Esp+64 = 00000000
    Esp+68 = 00000000
    Esp+6C = 0019BF01
    Esp+70 = 048F032C
    Esp+74 = 048F032C
    Esp+78 = 00000001
    Esp+7C = 00000015
    Esp+80 = 00000000
    Esp+84 = 00000008
    Esp+88 = 00000000
    Esp+8C = 00000002
    Esp+90 = 0019C201
    Esp+94 = 048F032C
    Esp+98 = 6D59892A
    Esp+9C = 01000000
    Esp+A0 = 0019BFEC
    Esp+A4 (MD) = 17C9EECE
    Esp+A8 = 0019C2C8
    Esp+AC = 0019C09C
    Esp+B0 = 6D59891C
    Esp+B4 = 00000000
    Esp+B8 = 0019C2C8
    Esp+BC = 6D598820
    Esp+C0 = 0019C09C
    Esp+C4 = 00000000
    Esp+C8 = 00000019
    Esp+CC = 00000034
    Esp+D0 = 0019BFD8
    Esp+D4 (MD) = 13928798
    Esp+D8 = 00000011
    Esp+DC = 6D60CA60
    Esp+E0 = 0019C2C8
    Esp+E4 (ME) = 00402AC3
    Esp+E8 = 00000002
    Esp+EC (ME) = 00402A6D
    Esp+F0 = 0019C8E0
    Esp+F4 = 0000001B
    Esp+F8 = 0019C8B0
    Esp+FC (ME) = 0097BAC4
    Esp+100 (ME) = 0097BAC0
    Esp+104 (ME) = 00402AC3
    Esp+108 = 00000002
    Esp+10C (ME) = 00402A6D
    Esp+110 = 0019C904
    Esp+114 = 0000001D
    Esp+118 = 0019C8D0
    Esp+11C (ME) = 0097BAC4
    Esp+120 (ME) = 0097BAC0
    Esp+124 = 00000040
    Esp+128 = 0019C064
    Esp+12C = 0000001D
    Esp+130 = 256E3A28
    Esp+134 = 0019C070
    Esp+138 = 50011D69
    Esp+13C = 256E3A28
    Esp+140 = 0019C8D0
    Esp+144 (ME) = 00402AC3
    Esp+148 (ME) = 0097BAC4
    Esp+14C (ME) = 00402B80
    Esp+150 = 24A64148
    Esp+154 = 50002500
    Esp+158 = 50081F9C
    Esp+15C = 500025BD
    Esp+160 = 24A64148
    Esp+164 = 24A64140
    Esp+168 = 00000019
    Esp+16C = 50081F98
    Esp+170 = 0019C8B4
    Esp+174 = 500028C8
    Esp+178 = 24A64140
    Esp+17C = 0019C904
    Esp+180 = 00000000
    Esp+184 = 50010C3B
    Esp+188 = 0000002D
    Esp+18C = 0019C92A
    Esp+190 = 0019C8D0
    Esp+194 = 00000020
    Esp+198 = 00000000
    Esp+19C = 0019C0CC
    Esp+1A0 = 6C81B476
    Esp+1A4 = 0000000E
    Esp+1A8 = 00000000
    Esp+1AC = 0019C5E0
    Esp+1B0 = 00000001
    Esp+1B4 = 00000000
    Esp+1B8 = 0019C0C0
    Esp+1BC = 6C8001B2
    Esp+1C0 = 06C87EF4
    Esp+1C4 = 00000003
    Esp+1C8 = 6C8CF644
    Esp+1CC = 0019C0D4
    Esp+1D0 = 6C82C83A
    Esp+1D4 = 06CA8E88
    Esp+1D8 (ME) = 00402AC3
    Esp+1DC = 00000002
    Esp+1E0 (ME) = 00402A6D
    Esp+1E4 = 0019C9D8
    Esp+1E8 = 0000001D
    Esp+1EC = 0019C9A4
    Esp+1F0 (ME) = 0097BAC4
    Esp+1F4 (ME) = 0097BAC0
    Esp+1F8 = 00000040
    Esp+1FC = 0019C138
    Esp+200 = 0000001D
    Esp+204 = 256D82B4
    Esp+208 = 0019C144
    Esp+20C = 50011D69
    Esp+210 = 256D82B4
    Esp+214 = 0019C9A4
    Esp+218 (ME) = 00402AC3
    Esp+21C (ME) = 0097BAC4
    Esp+220 (ME) = 00402B80
    Esp+224 = 217786D4
    Esp+228 = 50002500
    Esp+22C = 50081F9C
    Esp+230 = 500025BD
    Esp+234 = 217786D4
    Esp+238 = 217786CC
    Esp+23C = 00000019
    Esp+240 = 50081F98
    Esp+244 = 0019C988
    Esp+248 = 500028C8
    Esp+24C = 217786CC
    Esp+250 = 0019C9D8
    Esp+254 = 00000000
    Esp+258 = 50010C3B
    Esp+25C = 0000002C
    Esp+260 = 0019C9FC
    Esp+264 = 0019C9A4
    Esp+268 = 0000001B
    Esp+26C = 0019CA24
    Esp+270 (ME) = 0097BAC4
    Esp+274 (ME) = 0097BAC0
    Esp+278 = 00000040
    Esp+27C = 0019C1B8
    Esp+280 = 0000001B
    Esp+284 = 2597B5D0
    Esp+288 = 0019C1C4
    Esp+28C = 50011D69
    Esp+290 = 2597B5D0
    Esp+294 = 0019CA24
    Esp+298 (ME) = 00402AC3
    Esp+29C (ME) = 0097BAC4
    Esp+2A0 (ME) = 00402B80
    Esp+2A4 = 22E1FB44
    Esp+2A8 = 50002500
    Esp+2AC = 50081F9C
    Esp+2B0 = 500025BD
    Esp+2B4 = 22E1FB44
    Esp+2B8 = 22E1FB3C
    Esp+2BC = 00000017
    Esp+2C0 = 50081F98
    Esp+2C4 = 0019CA08
    Esp+2C8 = 500028C8
    Esp+2CC = 22E1FB3C
    Esp+2D0 = 0019CA54
    Esp+2D4 = 00000000
    Esp+2D8 = 50010C3B
    Esp+2DC = 00000028
    Esp+2E0 = 0019CA74
    Esp+2E4 = 0019CA24
    Esp+2E8 = 00000104
    Esp+2EC = 0E4B3128
    Esp+2F0 = 00C70000
    Esp+2F4 = 00000040
    Esp+2F8 = 0E4B3128
    Esp+2FC = 00C70000
    Esp+300 = 00000040
    Esp+304 = 000001C0
    Esp+308 = 0019C220
    Esp+30C = 0019C3C8
    Esp+310 = 04A27C8C
    Esp+314 = 0E4B312C
    Esp+318 = 0019C3C8
    Esp+31C = 00000100
    Esp+320 = 00000000
    Esp+324 = 00C70000
    Esp+328 = 00000104
    Esp+32C = 0019C234
    Esp+330 (MD) = 13928798
    Esp+334 = 00000040
    Esp+338 = 00000100
    Esp+33C = 0E4B31B0
    Esp+340 = 6B83F42E
    Esp+344 = 04A0F3E4
    Esp+348 = 0E4B312C
    Esp+34C = 04A27C8C
    Esp+350 = 0019C254
    Esp+354 = 6B835FA7
    Esp+358 = 0000012E
    Esp+35C = 00000001
    Esp+360 = 00000000
    Esp+364 = 0019C278
    Esp+368 (MD) = 16B2D171
    Esp+36C = 1588C060
    Esp+370 = 00000080
    Esp+374 = 0E4B312C
    Esp+378 = 00000078
    Esp+37C = 1588C0E0
    Esp+380 = 1588C060
    Esp+384 = 0019C29C
    Esp+388 (MD) = 16B2D1BD
    Esp+38C = 1588C060
    Esp+390 = 00000000
    Esp+394 = 000000F8
    Esp+398 = 0000000C
    Esp+39C = 00000104
    Esp+3A0 = 1588C054
    Esp+3A4 = 00000104
    Esp+3A8 = 0019C2CC
    Esp+3AC (MD) = 13967CE6
    Esp+3B0 = 1588C054
    Esp+3B4 = 00000000
    Esp+3B8 = 00000104
    Esp+3BC = 1588C054
    Esp+3C0 = 00C70000
    Esp+3C4 = 00000040
    Esp+3C8 = 1588C054
    Esp+3CC = 00C70000
    Esp+3D0 = 00000040
    Esp+3D4 = 000001F0
    Esp+3D8 = 0019C2F0
    Esp+3DC = 0019C498
    Esp+3E0 = 04A27C8C
    Esp+3E4 = 1588C058
    Esp+3E8 = 0019C498
    Esp+3EC = 00000100
    Esp+3F0 = 00000000
    Esp+3F4 = 00C70000
    Esp+3F8 = 00000104
    Esp+3FC = 0019C304
    ----------------------------------------------------------------------
     
  7. OP
    OP
    RabidFrog
    Offline

    RabidFrog Slime

    17
    12
    30
    Apr 9, 2016
    Male
    7:19 AM
    Mends
    Magician
    As far as I can remember, so far here are some of the things I've tried:
    • Restart computer
    • Shutdown computer and reboot
    • Reinstall client
    • "Clean boot" / Deactivating down non-windows services (https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows)
    • Restart router/modem
    • Use a VPN
    • Retried after the last server maintenance today
    • Retried character selection dozens of times
    • Different screen resolutions
    • Windowed mode / fullscreen
    • Turning off windows antivirus / double check exclusion paths
    • Reset network
    • Adjust compatibility settings
    • "View all characters" as described above but has only worked for two of my five accounts, for some reason
     
  8. Hiimalex
    Offline

    Hiimalex Slime

    21
    5
    30
    Sep 4, 2019
    Male
    4:19 AM
    Hiimalex/Redapples
    I/L Arch Mage
    200
    Beaters
    Will be following this thread. I'm experience a lot of client crashes in the last couple of weeks. No matter what resolution, my clients all turn black and close themselves. I'd tried various of the methods above as well.
     

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