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Medium Mac client constantly freezes

Discussion in 'Report Bugs' started by asdfjkliang, May 24, 2020.

  1. asdfjkliang
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    asdfjkliang Selkie Jr.

    217
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    210
    Jul 10, 2017
    Male
    5:28 AM
    Mirage
    Hero
    176
    Influence
    Description of the bug: (optional screenshot/video): After the maintenance, I would log on and just do my normal maple activities. My client just randomly freezes out of nowhere. Im not sure what causes but its happened 4 times already. The last time it happened was when I was clicking the npc to get into NTPQ
    What is supposed to happen?: The client is not suppose to freeze
    Where did you find and/or notice this bug?: It happens randomly? I am not sure what is the cause of the client freezing atm
    A step-by-step guide to re-producing this bug (optional): Use MAC to play ML
    Extra information (optional):
     
    • Agree Agree x 1
  2. OP
    OP
    asdfjkliang
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    asdfjkliang Selkie Jr.

    217
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    Jul 10, 2017
    Male
    5:28 AM
    Mirage
    Hero
    176
    Influence
    UPDATE: Froze again inside of NTPQ
     

    Attached Files:

  3. MattyIce
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    MattyIce Mushmom

    55
    39
    60
    Mar 11, 2016
    Male
    5:28 AM
    Soju
    Night Lord
    200
    Demure
    Experience same problems. Its never happened before the new patch.
     
  4. Eddie Sun
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    Eddie Sun Red Snail

    6
    0
    15
    May 24, 2020
    Male
    5:28 AM
    oshid
    Buccaneer
    164
    Oasis
    Same thing happened to me. Before the new patch, if i froze, that means i got banned. Now i'm freezing every single time i log in.
     
    • Disagree Disagree x 1
  5. 4nass
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    4nass Red Snail

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    Jun 12, 2019
    Male
    11:28 AM
    4nass
    Hunter
    53
    Same for me. It freezes after 2-15 minutes. It even froze at the channel select screen once (was afk for a bit, came back and it was frozen).
     
  6. Mirrors
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    Mirrors Zakum Retired Staff

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    Jul 15, 2019
    Female
    2:28 AM
    Mirrors
    WeenieHutJrs
    We are looking into this issue at the moment.

    At the moment can you guys try switching to XQuartz? I had one user fix their crashing issues by switching to XQuartz in their Wineskin settings.

    Also, what MacOS are you guys using and please post wineskin screenshot settings here if possible for more info.
    Thank you and sorry about the inconvenience
     
    • Informative Informative x 1
  7. RADWIMPS
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    RADWIMPS Orange Mushroom

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    Apr 24, 2020
    2:28 AM
    Thats not how a ban works; a ban prevents you from logging in, it gives you a medium sized pop up at the log in screen stating why, what and how long the ban duration is. You're not banned.
     
  8. 4nass
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    4nass Red Snail

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    Jun 12, 2019
    Male
    11:28 AM
    4nass
    Hunter
    53
    You mean these settings? I'm running Mojave 10.14.6 Schermafbeelding 2020-05-25 om 16.27.26.png
     
  9. HYPATIA
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    HYPATIA Slime

    17
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    Apr 28, 2020
    10:28 AM
    HYPATIA
    Beginner
    1
    Same issue on Linux (using the macOS client files). Using Wine staging 5.9, X11, Linux 5.3.0.
     
    • Like Like x 1
  10. sphra
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    sphra Snail

    1
    0
    0
    Mar 27, 2020
    Female
    2:28 AM
    Magician
    29
    I used the Mac Troubleshoot Guide and followed the instructions to download XQuartz. I am running Mojave v10.14.6 and have not been able to find this checkbox on the "Options" panel:

    Screen Shot 2020-05-25 at 10.23.49 PM.png
     
    • Informative Informative x 1
  11. dalexis
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    dalexis Slime

    15
    1
    25
    Jun 26, 2017
    Female
    Singapore
    5:28 PM
    Lilhound
    Night Lord
    184
    Promise
    freezing a lot more on mac with the latest client...
     

    Attached Files:

  12. Ben Ten
    Offline

    Ben Ten Slime

    24
    7
    35
    Jun 18, 2017
    Male
    2:28 AM
    Marksman
    In my case, multi-clienting seems to be the correlation to my freezes. I was able to play with no issue after the newly released client (fixed music sheet bug) with one client on. After duplicating my ML client (MapleLegends -> Maplelegends Copy) and having both windows up is when I started having my freezes. Switching between Mac Driver and X11 provide no relief.

    I had no freezes after the maintenance before the new client (music sheet fix).

    Edit: After leaving my single client on to afk, I came back to a black screen.

    Edit 2: I forgot to mention that my game quality is set at best and has not experience any freezes with both clients on for the past 45min at the same setting. It was at the lowest setting when it froze.

    Edit 3: Jk still crash idk anymore

    Edit 4: I deleted and trashed my current client, reinstalled the new one again, and have not experienced any more freezes so far.
     
  13. Mirrors
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    Mirrors Zakum Retired Staff

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    Jul 15, 2019
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    2:28 AM
    Mirrors
    WeenieHutJrs
    Does trashing the old/freezing clients and getting a new reinstall fix the issues?
     
  14. sirjoseph
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    sirjoseph Blue Snail

    4
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    7
    May 3, 2020
    5:28 AM
    SirJoseph
    Hunter
    36
    also experiencing the same issue. froze twice within a 30 minute time span. started after downloading the new patch released on May 27th.

    Had no issues with dcing prior to that patch.
     
  15. sirjoseph
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    sirjoseph Blue Snail

    4
    0
    7
    May 3, 2020
    5:28 AM
    SirJoseph
    Hunter
    36
    I redownloaded the game and got this error message (screenshot attached). I remember getting this same error message the first time I downloaded the new patch. Not sure if this might be a reason why but thought I'd share:

    https://gyazo.com/987daeaca35c9ee0e3fe1ed2afa505ef

    Had to "ok" this message 3 times before the program actually started.
     
  16. mirurun
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    mirurun King Slime

    26
    6
    36
    Jan 23, 2019
    Female
    5:28 PM
    Beginner
    Hi, still experiencing random freezes after downloading the latest client :(
    Have tried to refresh wrapper, switched between Mac Driver and X11 but nothing seemed to solve the issue.
     

    Attached Files:

  17. powz
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    powz Red Snail

    8
    0
    15
    Apr 11, 2020
    5:28 PM
    I have the exact same issues as sirjoseph and ben ten. I crashed 5 times within half an hr. tried restarting my mac and it kinda got worse. the frequency between crashes increased.

    One of my known triggers is when the countdown stops (i.e. puff daddy appears) at the big puff daddy plate. It happened once when i boarded the train from Ludi > Orbis.

    Is there a way to provide us a mirror for the old client? I dont mind just doing other things with the old client, only to do the daily quests with the new one.

    /edit I'm on Mac OS High Sierra, version 10.13.5

    Also how do you switch to XQuartz? I don't see this option in any part of my wineskin options.

    /re-edit this just happened again while I only had 1 client open. probably not a multi-clienting issue
     
  18. Mirrors
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    Mirrors Zakum Retired Staff

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    Jul 15, 2019
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    2:28 AM
    Mirrors
    WeenieHutJrs
  19. powz
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    powz Red Snail

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    15
    Apr 11, 2020
    5:28 PM
    Thank you Mirrors! I'd also like to add that my client freezes 4/5 times at the login page~ Doesn't matter how many clients I have on
     
  20. CrazyKai
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    CrazyKai Red Snail

    9
    0
    20
    Dec 29, 2019
    Male
    5:28 PM
    CrazyKai
    Bishop
    136
    Yes... same facing freeze problem. I had try switch to x11 , but it doesn’t help as well. Normally it freeze me 4-5 time in 1 and half hour... not matter 1client or multi client it same freeze all the way. Seeking any solution for it. I do ntpq 3day .... no one time I can success ... even puff daddy also will make me freeze . Btw even I afk in a random map also will freeze.
     

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